RETURN POLICY
Last updated October 24, 2025
Thank you for your purchase. We hope you are happy with your experience. However, if you are not completely satisfied for any reason, you may request a refund or an exchange in accordance with the terms below.
RETURNS (FOR PHYSICAL PRODUCTS)
All returns of physical items must be postmarked within seven (7) days of the purchase date. All returned products must be in new and unused condition, with all original tags, accessories, and labels attached.
RETURN PROCESS (PHYSICAL PRODUCTS)
To return an item, place the product securely in its original packaging and mail it to:
TechAid247
Attn: Returns
10 Dorrance Street,
Suite 700, Providence,
RI 02903, United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS (PHYSICAL PRODUCTS)
After receiving and inspecting your returned item, we will process your refund or exchange. Please allow up to seven (7) days from receipt for us to complete the process. You will receive email confirmation once your refund has been issued.
REFUND POLICY FOR TECH SUPPORT SERVICES
TechAid247 provides digital in home/remote technical support services. Because these services involve technician time, diagnostic work, and customized troubleshooting, refunds for services follow different guidelines:
Eligible for Refund
1. If the issue you contacted us for remains unresolved and we are unable to provide a workable solution.
2. If you cancel the service *before* any work or diagnosis has begun.
3. If you were charged in error or without authorization.
Not Eligible for Refund
1. If the service has been fully delivered and the issue has been resolved.
2. If the customer refuses to follow instructions required to complete the support process.
3. If the issue is caused by third-party service outages, ISP issues, or hardware failure outside our control.
4. If the customer requests a refund after more than seven (7) days from the service date.
Partial Refunds (If Applicable)
In cases where only part of the service was delivered, we may issue a partial refund based on the work completed. This ensures fairness and transparency for both parties.
EXCEPTIONS
For defective or damaged physical products, or if you believe your service was not delivered as promised, please contact us using the information below to arrange a refund or exchange.
CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
TechAid247
United States
