Services & Support
1How quickly can I get help for my tech issue?
In most cases, you can get help the same day. Once you book a service or contact support, we schedule the earliest available time based on your support plan and issue type.
2Do you fix software and hardware problems?
Yes. We help with both software and hardware-related issues, including operating system errors, software installation problems, device performance issues, and basic hardware troubleshooting.
3Will you explain what was fixed after the service is completed?
Absolutely. Our technician will explain what caused the issue, what was done to fix it, and provide helpful tips to avoid similar problems in the future.
4Do you offer remote tech support or in-home service?
We offer both remote and in-home support. Many issues can be resolved remotely, while in-home service is available for setups, installations, or issues that require hands-on assistance.
5What types of devices do you provide support for?
We support a wide range of devices, including computers, laptops, printers, smartphones, tablets, smart TVs, WiFi routers, streaming devices, gaming consoles, and other audio-video equipment.
6Can you help set up printers, TVs, or smart devices?
Yes. We help with setup, configuration, and troubleshooting for printers, TVs, streaming devices, smart home products, and other connected devices to ensure everything works smoothly.
Membership & Pricing
1Is there a long-term contract for membership plans?
No. There are no long-term contracts. You can choose a monthly, yearly, or multi-year plan based on what works best for you.
2Can I cancel my membership at any time?
Yes. You can cancel your membership at any time. There are no cancellation penalties, and the process is simple and hassle-free.
3What happens if my issue takes more than 20 minutes to fix?
For Pay Per Issue support, issues resolved within 20 minutes are covered by the initial fee. If the issue takes longer, a one-time additional charge of $30 per issue applies. You will be informed before any extra charge.
4Are there any hidden fees in the membership plans?
No. We believe in transparent pricing. All costs are clearly explained upfront, with no hidden or surprise fees.
5Can I upgrade or downgrade my plan later?
Yes. You can upgrade or downgrade your plan at any time to match your current support needs.
6How does billing work for monthly and yearly plans?
Monthly plans are billed automatically each month, while yearly plans are billed once per year at a discounted rate. Billing details are shared clearly during signup.
Orders, Deals & Accounts
1Do you offer discounts or special deals for members?
Yes. Members get access to exclusive discounts, special service pricing, and members-only deals on select tech products and accessories.
2Is my online payment secure?
Yes. All online payments are processed through secure, encrypted payment gateways to protect your personal and financial information.
3Can I track my order after purchase?
Yes. Once your order is confirmed, you will receive tracking details by email so you can follow your shipment until it arrives.
4Do I need an account to shop on the website?
You can browse products without an account, but creating an account helps you track orders, access member deals, and manage your purchases more easily.
5Are the products sold on your website brand new?
Yes. All products sold on our website are brand new, genuine, and sourced from trusted suppliers unless clearly stated otherwise.
6What should I do if I receive a damaged or incorrect product?
Please contact our support team as soon as possible. We’ll review the issue and help arrange a replacement or refund according to our return policy.
